You see it on the news. You hear it from friends and neighbors. Home improvement scams, unreliable contractors and high-pressure sales tactics are unfortunately present in our industry.With nearly 80% of our business generated through repeat customers and referrals, you can be assured that our process from estimate through job completion will be to your satisfaction.
I think it's pretty fair pricing if we do a great job and there is no out of pocket expense for you. We simpley trade your deductible for a yard sign. When we do charge for upgrades, again, we keep the prices fair and the quality high.
Our Roof work comes with a 15 year limited warranty of craftsmenship.
By honoring our values and staying focused on our objectives.
A job worth doing right is a job worth doing safely. There is no task or objective so important that the safety of any team member should be compromised.
We have trust and respect for Eagle Associates. We approach each situation with the belief that people want to do a good job and will do so, given the proper tools and support.
We conduct our business with uncompromising integrity. We expect our people to be open and honest in their dealings with others to earn their trust and loyalty. As a practical matter, ethical conduct cannot be assured by written policies and codes; it must be an integral part of the company culture.
We recognize that it is only through effective cooperation between all of our people that we can achieve our goals. Our commitment is to work as a worldwide team to fulfill the expectations of our team members, customers, and others who depend on us.
We know that by committing to continuous improvement and encouraging and maintaining a learning culture we will exceed our goals. Sharing knowledge and seeking knowledge from outside sources is the key to this success. Change is a permanent feature of all of our processes and procedures.
We focus on a high level of achievement and contribution. Our customers expect products and services to be of the highest quality and to provide lasting value. To achieve this, managers must be leaders who generate enthusiasm and respond with extra effort to meet customer needs.
It is through open communication that our employees become a team and effectively serve our customers. Communication requires the ability to listen, understand and react.
We create an inclusive work environment which supports the diversity of our people and stimulates innovation. Products, processes, procedures; there’s always an opportunity for positive change.
To help our Associates share in the company’s success which they make possible. To provide employment security based on their performance. To ensure them a safe and pleasant work environment; to recognize their individual achievements; and to help them gain a sense of satisfaction and accomplishment from their work.
To foster initiative and creativity by allowing the individual great freedom of action in attaining well-defined objectives.
We set and clearly communicate agreed-upon goals, and work as a team to accomplish them.
To provide products and services of the highest quality and the greatest possible value to our customers. We strive to exceed our customer’s expectations, surprise and delight them as well, gaining and holding their respect and loyalty. EAGLE is customer service.
Our suppliers,whether material suppliers or financial institutions, must remain partners in our businesses. The same level of trust and respect must be extended to them as to our customers, as they represent an integral component of our success.
Real time reporting leads to real life results. Our excellence must include a completely paperless business system capable of propelling our communication and customer service into the upper echelons of all businesses.
To participate in those fields of interest that build upon our technology and customer base, that offer opportunities for continuing growth, and that enable us to make a needed and profitable contribution.
To let our growth, either in revenue or process improvements be limited only by our financial performance and our ability to develop and produce innovative products and services that satisfy real customer needs.
To achieve sufficient profit to facilitate our company growth and to provide the resources we need for reinvestment and to share with team members that contribute to our success.
To honor our obligations to society by being an economic, intellectual, ecological, and social asset to each nation and each community in which we operate.
There is no limit to what our team can do or where our team can go, if no one team member minds who gets the credit.